Legal
Last updated: 16 September 2026
Prism3D currently ships within Maharashtra, India only — this is checked automatically at checkout using your PIN code, so you'll know before you pay if we can deliver to you. Delivery is also subject to courier serviceability at your exact destination.
The standard shipping charge is a flat ₹69 per order across Maharashtra. Shipping within Amravati is discounted to ₹49 per order, and free above ₹499. This is calculated automatically at checkout from your PIN code — if a different charge is shown or agreed for a specific order before payment, that charge applies to that order instead.
Most products are 3D printed to order rather than kept as ready stock. Orders are generally targeted for dispatch within 2–5 business days of successful payment. This is an estimate and may vary with stock, print duration, order volume, holidays, or equipment availability.
Where a product includes personalization (such as custom text or a colour choice) selected at checkout, the timeline above still applies. For a fully custom design not listed on the site, email us at support@prism3d.in — we'll confirm a timeline after reviewing your request; such estimates aren't guaranteed delivery dates.
Prism3D may use Shiprocket, NimbusPost, and/or other courier partners available through these services. Actual delivery time can vary by destination, courier operations, weather, holidays, and other circumstances outside our direct control.
Where tracking is available, we'll email you shipment updates as your order's status changes. You're responsible for providing an accurate recipient name, mobile number, PIN code, and delivery address at checkout — incorrect or incomplete details may cause delay or failed delivery.
If the outer package is visibly damaged at the time of delivery, you may refuse delivery. Please report this to us as soon as reasonably possible at support@prism3d.in.
If a shipment is lost in transit, or a product is damaged during delivery, the applicable remedy is handled under our Return & Refund Policy. Damage discovered after delivery must be reported within the claim window described there, with photo or video evidence.
Email us at support@prism3d.in with your order number and we'll check the status for you.